Booking conditions
Thank you for choosing TripLiss as your trusted travel partner. We are dedicated to providing you with exceptional travel experiences and ensuring your journey is smooth and enjoyable. Before making a booking with us, you must ensure that you have carefully read and understood the following terms and conditions that govern our services. We are at your disposal to answer any questions you may have.
The terms and conditions of TripLiss prevail in all situations unless otherwise specified.
TripLiss Terms and Conditions
TripLiss is registered in Amsterdam, The Netherlands at the Chamber of Commerce under number 96137339.
The T&C outlined below are specific to the services provided by TripLiss (hereinafter referred to as “TripLiss, “we” and “us”) to you, our client (hereinafter referred to as “client” “traveler”, and “you”, the lead booker, as well as the booking party), and the use of its website and social media pages, and supersede any conflicting T&C of external entities.
1. Privacy and data protection
We are committed to protecting your privacy and handling your personal data in accordance with our privacy policy. By using our website and contacting us via provided channels, you consent to the collection, use, and disclosure of your personal information as described in our privacy policy.
2. Modification of our Terms & Conditions
We reserve the right to modify and/or update our terms and conditions at any time. Any changes will be effective immediately upon posting them on our website. By continuing to use our website after such changes, you agree to be bound by the modified terms. If we revise our terms and conditions, our clients who have already made a booking will receive an email about this. The revised terms and conditions will automatically apply from that time, unless a written objection is made by the client within two weeks.
3. Intellectual property
The content, logos, trademarks, and other intellectual property on our website are owned by or licensed to Tripliss and are protected by applicable intellectual property laws. You may not use, reproduce, modify, distribute, or display any of our intellectual property without our prior written consent.
4. Prices
4. 1 Proposal pricing
All prices listed in the travel proposal are per person (unless otherwise stated), quoted in Euros (EUR €), and if needed, converted to US Dollars (USD $) on the day of the invoice. The proposal covers only the costs specifically outlined therein. Any additional costs shall be the responsibility of the client. Such costs include, but are not limited to, costs of obtaining passports or visas, border taxes (if applicable), tips for guides, drivers and hotel staff, insurances, additional excursions, and personal expenses.
4. 2 Surcharges
Matters influencing a surcharge would include, but are not limited to, increases in transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges, taxes or fees payable for services such as landing taxes, or embarkation or disembarkation fees at ports or airports), increases in park fees, reserve fees or concession fees, or exchange rates which are relevant to the travel package. The price of your itinerary will be based on known costs at the date of issue of the itinerary. From the date of the conclusion of the package travel agreement up to twenty (20) days before commencement of the travel package, Tripliss reserves the right to levy a surcharge where costs have changed since the date of issue of the itinerary. Should the surcharge exceed ten (10) % of the total holiday price, you are entitled to cancel the holiday and receive a full refund of all monies paid. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any errors of which we are aware and of the then applicable price at the time of booking.
Clients must accept that the overall conditions in some European countries are not the same as those in developed countries. There is always the possibility of unannounced and sudden changes in government regulated fees and taxes, such as national park fees and taxes. The client shall be responsible for the payment of all applicable local taxes and government fees excluded from the proposal.
5. Booking, payments and cancellations
5. 1 Booking confirmation
Upon receiving a request from a client through our website, we will respond promptly via email. Our travel proposal is prepared in accordance with the client's specifications. Acceptance of the proposal is confirmed via email, at which point the itinerary becomes final. Any subsequent changes will be subject to the terms and conditions outlined in Section 6.
5. 2 Payment
Payments can be made by bank wire/transfer, debit or credit card as well as other direct card payments.
After clients accept a proposal, they receive two invoices with all details if the departure date is more than forty-two (42) days from the invoice date, or only one invoice with the full amount (hundred (100) % upfront payment) if the booking was made within forty-two (42) days prior to departure. We require a thirty percent (30%) deposit payment of the itinerary cost within ten (10) days of receiving the invoice and one hundred percent (100%) payment within a specified reservation deadline if clients book international airline tickets with us (first invoice). The second invoice will be issued forty-two (42) days prior to departure and covers the remaining seventy percent (70%) of the itinerary costs. We cannot guarantee a booking if a deposit or a full amount is delayed.
In both cases, full payment must be made no later than forty-two (42) days (six (6) weeks) before the departure date. Failure to make full payment by this deadline gives us the right to cancel the holiday and apply the applicable cancellation charges (refer to section 5.3.1). The travel agreement will then be automatically dissolved and you will receive a notification prior. In such cases, we bear no liability and cancellation is without penalty to us. The lead booking name is responsible for full payment on behalf of the entire party, and all members agree to the stated conditions. The lead booking name is severally responsible for all duties resulting from the agreement.
Deadlines for last-minute trips
In trips taking place within forty-two (42) days of the booking, the full travel price must be paid within two (2) days of the invoice being sent, regardless of the default ten (10) days deadline mentioned on the invoice document. If the traveler fails to pay on time, they will be in legal default and the contract may be terminated immediately by TripLiss.
5.3 Cancellations and/or refunds
5.3.1 Cancellation by the client
In the event that you cancel your booking, in full or partially, TripLiss will levy cancellation charges as defined in the section below. This is only different if the traveler terminates the contract because unavoidable and unforeseeable circumstances occur at the place of destination that significantly affect the execution of the trip. In these situations, TripLiss will not charge cancellation fees if we believe that the traveler can validly appeal to the situation mentioned above.
42+ days before departure: deposit and airline costs non-refundable
0-6 weeks before departure: one hundred percent (100%) of the invoice
5.3.2 Cancellation by Tripliss
Whilst we always endeavor to avoid cancellations, we reserve the right to cancel your holiday for the reasons and respecting the deadlines specified below.
If you don’t comply with the duty to pay the whole travel sum no later than forty-two (42) days before the travel date.
Deadlines for last-minute trips, that is trips taking place within forty-two (42) days of the booking, the full travel price must be paid within two days of the invoice being sent, regardless of the default ten (10) days deadline mentioned on the invoice document. If the traveler fails to pay on time, they will be in legal default and the contract may be terminated immediately by Tripliss.
We may also be entitled to cancel your holiday during your trip if you fail to comply with local laws, tours, carriers and accommodations regulations.
We cannot accept liability where the performance or prompt performance of our contractual obligations is prevented or affected by your failure to adhere to applicable local laws as well as tours, carriers and accommodations regulations. If you fail to comply with the above or commit any illegal act, or if Tripliss (acting reasonably) believes that the client’s behavior is causing or is likely to cause danger, distress, or material annoyance to others, Tripliss may terminate your travel arrangements without liability on our part, and you will not be entitled to any refund for unused or missed services or costs incurred as a result of the termination.
Moreover, we cannot accept liability where the performance or prompt performance of our contractual obligations is prevented or affected by, or you suffer any damage or loss as a result of force majeure (refer to section 15.1). In circumstances amounting to force majeure, we cannot refund any money to you. Although, if we can recover any monies from our service providers, we will refund these to you. In any case, you are not entitled to additional compensation.
We may cancel your confirmed holiday if you fail to comply with any requirement of these booking conditions entitling us to cancel.
6. Modifications
6.1 By the client
AAfter your booking has been confirmed, should you wish to correct any errors, make any changes to your itinerary or your arrival date, or replace a traveler, we will make every effort to accommodate your requests based on the below conditions and availability.
Modifications allowed within ten (10) days of booking confirmation:
Errors in the reservation: Please carefully read your confirmation email, invoice, tickets and all other documentation we send you as soon as you receive them. If you identify any necessary modifications within ten (10) days (such as a misspelled name), please inform us promptly to avoid any charges. However, after the ten-day period, we are obliged to pass on any modification fees to you, regardless of the amount. Modifying international flight tickets invariably incurs additional fees, regardless of the nature or timing of the changes.
Modifications allowed more than forty-two (42+) days before departure:
Itinerary route, activities and accommodations: If your departure date is beyond forty-two (42) days and provided that thirty percent (30%) of the itinerary cost has already been paid, you can request to modify the activities, accommodations, and route of your itinerary. This will result in a cancellation of the initial booked service (according to section 5.3.1) and you will be required to pay for the new service and you will be charged an administrative fee of two hundred fifty euro (€250), per one-time request.
Note: If you booked your international flights through us, the new travel dates will be subject to availability and changing costs will be charged to you.
We cannot make alterations to your confirmed itinerary, for any reason whatsoever, within forty-two (42) days of departure (42nd day included) and any such request will be treated as cancellation of the original booking and will be subject to the cancellation charges set out in section 5.3.1.
Modifications allowed up to seven (7) days before departure:
Replacing a traveler: You may request that we replace a traveler with another person. This is subject to the following conditions;
The request is submitted no later than seven (7) calendar days before departure, by an email to us.
The other person complies with all the conditions to which the agreement is subject, by an affirmative email to us.
Please note that:
All extra costs associated with the replacement, for reasons such as; replacing a child with an adult that increases the total holiday costs, or costs from airlines for issuing new flight tickets, or accommodations, excursions replacement fees, will be passed on to the traveler.
In any case, you will be charged the difference in total price and an administrative fee of two hundred fifty euros (€250), per traveller replaced.
We cannot accept replacement of a traveler later than seven (7) days before departure. Such requests will be treated as cancellation of the original traveler and will be subject to the cancellation charges set out in section 5.3.1.
6.2 By Tripliss
While it’s unlikely that we’ll need to make any changes to your holiday, we do reserve the right to make changes at any time. Most changes are minor, and we will inform you in writing as early as possible. If a major change is required, such as a significant alteration to your flights, all accommodations or all activities, (and as long as it is not due to a force majeure or airline schedule changes), Tripliss will make every reasonable effort to ensure the same quality and comparable experience of the itinerary. If substantial changes decrease the quality or value of the travel services, Tripliss will give you a reasonable time to either accept the change, choose another holiday, claim a price reduction or terminate the package tour agreement and receive a full refund. In any case, you are not entitled to additional compensation.
We cannot provide compensation and cannot accept liability beyond the options mentioned above if we are required to make a change or cancel due to unforeseen or unusual circumstances beyond our control, which we could not have prevented even with the utmost care. No compensation or options will be available if we cancel due to your failure to comply with our booking conditions if the change is minor. A minor change would not significantly impact your confirmed holiday based on the information provided during booking. Children aged 2 and under are not eligible for compensation.
Please note that we cannot be held liable for any damage, loss, expense, or other costs:
a) Arising from the information provided by you regarding your booking, which we could not have reasonably foreseen, and which you would suffer or incur in the event of a breach of our contract with you.
b) That does not result from any breach of contract or any other fault by ourselves or that of our employees or suppliers. Furthermore, we cannot accept liability for any amounts related to business losses.
7. Insurances
Travelers must carry adequate comprehensive travel and medical insurance for themselves, as well as any dependents/travelling companions, throughout their trip. This insurance should include: medical expenses and repatriation expenses. Optional insurances are: emergency evacuation expenses (flying doctors), damage/theft/loss of personal baggage, money and goods.
8. Medical conditions and disabilities
If you or any member of your party have any medical problem or disability which may affect your holiday, please inform us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably judge that we are unable to adequately accommodate the traveler’s specific needs, we must reserve the right to decline the booking or, if full details are not provided at the time of booking, cancel when we become aware of them.
9. Travel documents
9.1 Passports, visas, vaccination documents
It is upon the traveler to ensure that passports and visas are valid for the countries visited. It is also upon the traveler to check for required proof of vaccination documents required to enter the destination.
Please verify with Immigration Services, Embassy, the regulations regarding passports, visas, and vaccinations prior to your departure. Tripliss cannot be held liable for any impediment suffered by a traveler as a result of failure to possess proper and complete travel documents or costs involved with obtaining them.
9.2 Others
We send you all vouchers (where applicable), domestic e-tickets, between two weeks and three days before departure.
10. Carriers
Carriage by air and sea, international or domestic, is subject to the terms and conditions of the carriers with whom you are traveling and to international conventions. Tripliss accepts no liability to offer compensation whatsoever for cancellations, strikes, timetable changes, diversions, technical issues unrelated to Tripliss, lost or mislaid luggage, rescheduling costs, missed accommodation, or delays which result from any operational decision of the carrier concerned, even when we did make the ticket booking. We will however make sure that the booked holiday can be executed in the best way possible.
Domestic carriage by air and sea is subject to schedule changes. In the event of any modifications, the traveler will be notified at the earliest opportunity, and all necessary measures will be taken to ensure that the itinerary remains unaffected.
The liability of Tripliss for damages you suffer is limited to three times the travel sum. Tripliss is not liable for failure to perform an obligation if it is attributable to you yourself, is a consequence of unavoidable and extraordinary circumstances or is attributable to a third party not engaged by the organizer in the performance of the travel services.
11. Risks
You acknowledge that participation in our travel products involves inherent risks associated with the environment, health, transport and personal safety, which you voluntarily assume. Standards of hygiene, accommodation, healthcare, public transport and road conditions might not be up to those of your home country or region. Such risks might involve, but not be limited to: public transportation safety and theft, wildfire, extreme weather conditions, rough terrains, endemic diseases, and others.
Tripliss will make reasonable efforts to provide you with guidance on weather conditions, safety considerations, physical challenges, health formalities, local customs, and applicable laws and regulations in the areas visited.
You agree to take all reasonable measures to ensure your personal safety during the trip, including proper use of safety equipment such as seatbelts, harnesses, or helmets, and adherence to posted warnings or instructions. Tripliss shall not be held liable for any harm resulting from your failure to follow safety recommendations or instructions provided by Tripliss or its third-party suppliers.
12. Limitations of liability
12.1 Tripliss accepts responsibility for ensuring your holiday is executed as described prior to your departure and services provided will reach a reasonable local standard. Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes for example any additional services or facilities, which your hotel or other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.
12.2 When our brochure refers to ‘other activities and services’ which are not part of your contract with Tripliss, we do not accept any liability. These activities and services are not run nor controlled in any way by Tripliss. They do not form any part of your contract with Tripliss, even where we suggest or recommend particular operators/centers/trips and assist you in booking such activities or services in any way. Accordingly, Tripliss cannot accept any liability in relation to these outside activities and services. Where we make or take any bookings for or from you in respect of any activity or service available, we do so solely as booking agents. This is the case regardless of whether the activity or service is advertised or mentioned in our brochure or on our website or elsewhere. Your contract for any such activity or service will be with the supplier or operator of that activity or service. Tripliss has no liability for any such activity or service or for any acts or omissions of the supplier or operator or for it/their employees or agents or any other persons connected with the activity or service. If we are found liable in any respect for any such activity or service, for example, in our capacity as a booking agent, that liability is limited to the cost of the particular activity or excursion concerned. We do not limit or exclude our liability for death or personal injury arising from our negligence.
12.3 We would like to remind you that the infrastructure in developing countries may not be up to the same standard as in their home country.
The liability of Tripliss for damages you suffer is limited to three (3) times the travel sum.
12.4 Tripliss is not liable for the breach of an obligation if it is attributable to yourself as a traveler, a consequence of unavoidable and extraordinary circumstances, attributable to a third party not engaged by the travel organizer in the performance of the travel services or the non-conformity could not have been foreseen or prevented.
13. Problems during your trip
In case you encounter any issues during your holiday, please promptly notify the respective service provider (such as the hotel manager or activity organizer), who will make every effort to address and resolve the matter. We also provide you with contact details of your Customer Satisfaction Agent at the destination for this purpose and assist you as much as possible, for example providing information about medical services, local authorities and consular assistance, if necessary, and providing practical assistance such as finding an alternative travel arrangement. If the problem cannot be resolved on-site, it is essential that you provide TripLiss with comprehensive written details within twenty-eight (28) days of your return to your home country. Failure to follow this procedure will result in us being unable to accept liability (if there would be any liability), as it would deprive us of the opportunity to investigate and rectify the issue.
14. Local laws and regulations
Throughout the trip, you must adhere to all applicable local laws as well as regulations of tours, carriers and accommodations.
15. Definitions
15. 1 Force majeure
In these booking conditions, force majeure means any event which we or the supplier of services in question could not even with all due care foresee or avoid. Such events are likely to include, but are not limited to, war, threat of war, civil strife, riot, civil disorder/unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear disaster, fire, floods, breakout of an epidemic or pandemic disease, technical problems with transport, cancellation or amendment to any scheduled flight, closure or congestion of airports or ports, adverse conditions and all similar events outside our control.
15. 2 Minor change
In these booking conditions, a minor change is a modification that would not significantly impact your confirmed holiday based on the information provided during booking.
16. Translation of the Terms and Conditions
These Terms and Conditions are originally stated in English. They may be translated into other languages. If, after translation, the meaning of words and/or sentences in the Terms and Conditions are disputed, the final meaning will be distilled and determined from the original English version.
17. Contract
Your contract is with TripLiss. We draw your attention to the above terms and conditions, which cover all brochures and correspondence and all bookings made with us. Any contract with TripLiss is subject to these terms and conditions from which no person, other than a Director of TripLiss, has the authority to depart. Making a booking with TripLiss is regarded as acceptance by the lead client and all parties of the group of the above terms and conditions before the contract between us comes into existence.
By making a booking of a travel package, a package travel agreement comes into existence between you and TripLiss. The booking confirmation is the contract between you and TripLiss. This document is the proof of the existence and content of the package travel agreement. Minors are not allowed to make a booking.
18. Jurisdiction
Dutch law is applicable to the agreements that have been concluded, amended or supplemented on the basis of these terms and conditions, unless on the grounds of mandatory rules other law is applicable. Only a Dutch court is competent to take a decision unless another court is competent based on mandatory rules.